FAQ Articles

Business relationship Direction

1. Exercise I have to link a Google business relationship to my Tenor account?

Currently, users are not required to link a Google account to their Tenor account and all Tenor functionality is yet bachelor to users without linking to Google.

However, sometime in 2021, access to Tenor's full suite of features will require a Google account.

2.Why should I link my Google business relationship to my Tenor account?

Linking enables Google Sign-In, providing you with improved admission to your Tenor business relationship, favorite content, and uploads on all Tenor apps.

3. How practise I unlink my Tenor business relationship from my Google account?

Please reach out at

support@tenor.com

and provide us with the username of your Tenor profile and the electronic mail address of your Google business relationship and so that we tin can initiate the unlinking process for you.

4. I'm trying to log into the Tenor GIF Keyboard iOS app using Facebook, but the push button has disappeared. How do I log in?

Facebook Login is no longer supported, simply if you set up a password on your Tenor profile, y'all can login with your username/countersign combination. Yous can begin the password reset process by clicking here or from the iOS app Sign In menstruum.

In one case you lot have set your password, return to the login screen and use the "Sign in with Username" option. Be sure to enter your Tenor contour username or Facebook email address in the username prompt.

5. How tin can I terminate my Tenor account?

Delight reach out to

support@tenor.com

and provide us with either your (a) Tenor username or (b) email address used when you first signed up with us so that we can terminate your account for you.

6.I forgot my username, what tin can I do to retrieve it?

Please attain out to support@tenor.com and provide us with the electronic mail accost used when you offset signed up with Tenor.

7. Can I change my username?

Currently, we do not have a characteristic allowing users to change usernames. As such, the username created when first signing upwardly is permanent. You will need to create a new business relationship in gild to have a new username.

8. How tin can I reset my password?

Uploading & Managing Content

ane. How exercise I upload content?

You accept the power to upload customized content to your keyboard and tag them so others can detect them on their keyboard. We have the following formats: GIFs, stickers, MP4s, JPEGs, and PNGs. Please but upload content that you own or have permission to mail.

Here are the upload steps beyond dissimilar devices and entry points:

iOS Devices

Open up the Tenor GIF Keyboard app and click the upload button in the bottom menu. Follow the steps to complete the upload.

Android Devices

Open the Tenor GIF Keyboard app and click the upload button in the bottom card. Follow the steps to complete the upload.

Desktop

Go to the Tenor website https://tenor.com and click the upload button on the tiptop correct paw corner of the domicile page.

It may accept up to 48 hours for GIFs to exist approved for publication to our content library.

2. Where is my uploaded content?

It can take up to 48 hours for content to go through the approving procedure once uploaded. If you still do not see your content on your account later on 48 hours from upload, feel free to reach out to us at

support@tenor.com

.

iii. How tin can I delete my content?

If yous accept an iOS device, please open up the 'GIF Keyboard' app and click on your profile (push button on the lesser right). From there, click on the 'Packs' button and observe the pack chosen 'Saved'. You can delete your content by holding onto the prototype and tapping on the 'Delete' option that should announced. Here are some screenshots on this process:

If yous do not have an iOS device, please achieve out to the states at support@tenor.com and provide the following information:

  • Link(s) of the item(s) you wish to delete
  • E-mail accost associated with your Tenor account

4. How can I recover a deleted piece of content?

Unfortunately, we are unable to retrieve content that has been deleted. You will demand to re-upload the content over again.

5. How can I delete GIFs posted on Slack?

To delete a GIF you have posted on Slack, an admin of your network would have to delete the bulletin. This is considering a GIF is sent in a message past the Tenor bot and only an admin of your Slack network can delete messages by another person/ bot.

Written report a Violation

1.How can I report abusive and/or offensive content?

Currently, our app is rated 17+. A large portion of our library is user-uploaded and nosotros practise our best to ensure that uploaded content meets that rating. If there is a specific piece of content that yous feel is inappropriate for the 17+ rating, you may flag it for review by property down on the GIF on our app and scrolling to the "Report" button.

You may also submit a report to united states of america at

abuse@tenor.com

.

two. How can I make a copyright complaint?

Please write to usa at

copyright@tenor.com

and provide the links of the content you wish to report.